Author Question: What do most companies do first to control damage when a problem arises? A) Consult the company's ... (Read 86 times)

jeatrice · **on:** Jun 23, 2018

What do most companies do first to control damage when a problem arises?
A) Consult the company's legal counsel.
B) Call or e-mail the individual involved.
C) Write a letter to the individual involved.
D) Ignore the problem if it is unlikely to happen again.

Question 2

Which of the following would be the most effective statement in a bad-news letter declining an invitation to speak to a professional organization?
A) Although I'm already booked the night of your dinner, I would be happy to speak to your organization sometime next year.
B) I regret to inform you that I am unable to speak to your professional organization.
C) I'm not interested in addressing your professional organization.
D) Although I'm not authorized to tell you why, I can't speak at your dinner.