Because we value loyal customers like you, we have enclosed a ...

[theo]

Because we value loyal customers like you, we have enclosed a coupon for 20 for your next meal at The Cheesecake Factory is an effective closing statement for a negative-news message.
  Indicate whether the statement is true or false

Question 2

You should always state a refusal explicitly in a negative-news message to make sure that it is not overlooked.
  Indicate whether the statement is true or false

[Ahnyah]

Answer to Question 1

True

Answer to Question 2

False

[theo]

Thanks for the timely response, appreciate it

[ebonylittles]

Great answer, keep it coming