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Author Question: What should you do in the body of an adjustment letter? A) Explain who specifically is to blame for ... (Read 108 times)

HCHenry

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on: Jun 23, 2018
What should you do in the body of an adjustment letter?
 A) Explain who specifically is to blame for the problem.
  B) Explain how you are complying with the claim.
  C) Promise the customer that the problem will never happen again.
  D) Apologize profusely.

Question 2

Which of the following is the best opening for an adjustment message?
 A) Unfortunately, your negative experience with our restaurant reflects a common complaint by our customers.
  B) We have credited your account for 36 to refund your dining bill.
  C) We are so sorry that you had a bad experience while dining with us last month.
  D) Although we generally don't offer refunds, we're willing to make an exception in this case.


ricroger

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Reply #1 on: Jun 23, 2018
Answer to Question 1

B

Answer to Question 2

B


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