« previous next »

Author Question: What should you do in the body of an adjustment letter? A) Explain who specifically is to blame for ... (Read 101 times)

HCHenry

  • Hero Member
  • *****
  • Posts: 591
on: Jun 23, 2018
What should you do in the body of an adjustment letter?
 A) Explain who specifically is to blame for the problem.
  B) Explain how you are complying with the claim.
  C) Promise the customer that the problem will never happen again.
  D) Apologize profusely.

Question 2

Which of the following is the best opening for an adjustment message?
 A) Unfortunately, your negative experience with our restaurant reflects a common complaint by our customers.
  B) We have credited your account for 36 to refund your dining bill.
  C) We are so sorry that you had a bad experience while dining with us last month.
  D) Although we generally don't offer refunds, we're willing to make an exception in this case.


ricroger

  • Sr. Member
  • ****
  • Posts: 352
Reply #1 on: Jun 23, 2018
Answer to Question 1

B

Answer to Question 2

B


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

Asthma cases in Americans are about 75% higher today than they were in 1980.

Did you know?

For pediatric patients, intravenous fluids are the most commonly cited products involved in medication errors that are reported to the USP.

Did you know?

Of the estimated 2 million heroin users in the United States, 600,000–800,000 are considered hardcore addicts. Heroin addiction is considered to be one of the hardest addictions to recover from.

Did you know?

Amphetamine poisoning can cause intravascular coagulation, circulatory collapse, rhabdomyolysis, ischemic colitis, acute psychosis, hyperthermia, respiratory distress syndrome, and pericarditis.

Did you know?

Asthma occurs in one in 11 children and in one in 12 adults. African Americans and Latinos have a higher risk for developing asthma than other groups.

The digital image of a fetus shows a well-developed head and a comparatively smaller body. At 7 ... The digital image of a fetus shows a well-developed head and a comparatively smaller body. At 7 ...
Example of SOAP chart with body diagram. Example of SOAP chart with body diagram.
Finish the entire session with brushing over front of the body. Apply brushing movements with ... Finish the entire session with brushing over front of the body. Apply brushing movements with ...
Use palms and fingers to brush off along the back of the body from shoulders to feet with long ... Use palms and fingers to brush off along the back of the body from shoulders to feet with long ...
Nutrients in Foods and in the Body Nutrients in Foods and in the Body
Describe how fat is digested, absorbed, and transported in the body Describe how fat is digested, absorbed, and transported in the body
Video: Sex-Linked Traits! How are eye colors inherited in fruit flies?

For a complete list of videos, visit our video library