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Author Question: Which of the following statements about an information report is NOT accurate? a. It may move from ... (Read 26 times)

tnt_battle

  • Hero Member
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  • Posts: 556
on: Jun 23, 2018
Which of the following statements about an information report is NOT accurate?
 a. It may move from superior to subordinate as well as from subordinate to superior.
  b. It contains recommendations if written for a manager by her or hissubordinate.
  c. It may be formal or informal.
  d. It may be written or oral.

Question 2

When working with a customer who has a problem, the first step is to
 a. take immediate action.
  b. defend company policies.
  c. makes sure you understand the customer's problem by asking questions.
  d. all of these choices.


ktidd

  • Sr. Member
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  • Posts: 319
Reply #1 on: Jun 23, 2018
Answer to Question 1

b

Answer to Question 2

C


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