Which of the following statements about an information report is NOT accurate?
a. It may move from superior to subordinate as well as from subordinate to superior.
b. It contains recommendations if written for a manager by her or hissubordinate.
c. It may be formal or informal.
d. It may be written or oral.
Question 2
When working with a customer who has a problem, the first step is to
a. take immediate action.
b. defend company policies.
c. makes sure you understand the customer's problem by asking questions.
d. all of these choices.
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