During a phone conversation, your focus and attention must be on ...

[storky111]

During a phone conversation, your focus and attention must be on the caller.
  Indicate whether the statement is true or false

Question 2

Which of the following is the BEST beginning to a persuasive claim message to Ruth's Catering?
 a. Please reimburse a total of 1,500 for serving the wrong meal at our recent company dinner.
  b. Because you served the wrong menu at our recent company dinner, I am requesting that you reimburse us a total of 1,500.
  c. A problem occurred with the catering we recently received from Ruth's Catering.
  d. Satisfying customer needs has obviously been a cornerstone in the success of Ruth's Catering.

[Loise Hard]

Answer to Question 1

T

Answer to Question 2

D

[storky111]

Excellent

[amandalm]

Gracias!