This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Zappos, an Internet business success story, has built its success on outstanding customer service. ... (Read 242 times)

CQXA

  • Hero Member
  • *****
  • Posts: 546
on: Jun 23, 2018
Zappos, an Internet business success story, has built its success on outstanding customer service. Which of the following is NOT part of Zappos' strategy?
 a. free product shipping.
  b. free return product shipping.
  c. focus on repeat customers.
  d. more products on their website than are in their warehouse.

Question 2

Aggressive communicators
 a. are defensive, faultfinding, and judgmental.
  b. are unhappy because they cannot state what they think or feel.
  c. work to create mutually satisfying resolutions.
  d. none of these choices.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

xMRAZ

  • Sr. Member
  • ****
  • Posts: 363
Reply #1 on: Jun 23, 2018
Answer to Question 1

D

Answer to Question 2

A


CQXA

  • Hero Member
  • *****
  • Posts: 546
Reply #2 on: Jun 23, 2018
Thank you :)


xMRAZ

  • Sr. Member
  • ****
  • Posts: 363
Reply #3 on: Jun 23, 2018
Happy to help you


« previous next »
 

Did you know?

The B-complex vitamins and vitamin C are not stored in the body and must be replaced each day.

Did you know?

The first oncogene was discovered in 1970 and was termed SRC (pronounced "SARK").

Did you know?

Cutaneous mucormycosis is a rare fungal infection that has been fatal in at least 29% of cases, and in as many as 83% of cases, depending on the patient's health prior to infection. It has occurred often after natural disasters such as tornados, and early treatment is essential.

Did you know?

Approximately one in four people diagnosed with diabetes will develop foot problems. Of these, about one-third will require lower extremity amputation.

Did you know?

Serum cholesterol testing in adults is recommended every 1 to 5 years. People with diabetes and a family history of high cholesterol should be tested even more frequently.

Eleanor Antin, Minetta Lane—A Ghost Story. Eleanor Antin, Minetta Lane—A Ghost Story.
When the service work is completed, the hoist should be raised slightly and the safety released ... When the service work is completed, the hoist should be raised slightly and the safety released ...
The Economics of Money, Banking and Financial Markets, Business School Edition The Economics of Money, Banking and Financial Markets, Business School Edition
Business Math Question Solution Business Math Question Solution
Proteins are built from amino acids. Proteins are built from amino acids.
Easter story kids March 20 2024 Easter story kids March 20 2024
Video: Stroke volume - contractility definition

For a complete list of videos, visit our video library