This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Zappos, an Internet business success story, has built its success on outstanding customer service. ... (Read 202 times)

CQXA

  • Hero Member
  • *****
  • Posts: 546
on: Jun 23, 2018
Zappos, an Internet business success story, has built its success on outstanding customer service. Which of the following is NOT part of Zappos' strategy?
 a. free product shipping.
  b. free return product shipping.
  c. focus on repeat customers.
  d. more products on their website than are in their warehouse.

Question 2

Aggressive communicators
 a. are defensive, faultfinding, and judgmental.
  b. are unhappy because they cannot state what they think or feel.
  c. work to create mutually satisfying resolutions.
  d. none of these choices.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

xMRAZ

  • Sr. Member
  • ****
  • Posts: 363
Reply #1 on: Jun 23, 2018
Answer to Question 1

D

Answer to Question 2

A


CQXA

  • Hero Member
  • *****
  • Posts: 546
Reply #2 on: Jun 23, 2018
Thank you :)


xMRAZ

  • Sr. Member
  • ****
  • Posts: 363
Reply #3 on: Jun 23, 2018
Happy to help you


« previous next »
 

Did you know?

Medication errors are three times higher among children and infants than with adults.

Did you know?

In ancient Rome, many of the richer people in the population had lead-induced gout. The reason for this is unclear. Lead poisoning has also been linked to madness.

Did you know?

Tobacco depletes the body of vitamins A, C, and E, which can result in any of the following: dry hair, dry skin, dry eyes, poor growth, night blindness, abscesses, insomnia, fatigue, reproductive system problems, sinusitis, pneumonia, frequent respiratory problems, skin disorders, weight loss, rickets, osteomalacia, nervousness, muscle spasms, leg cramps, extremity numbness, bone malformations, decayed teeth, difficulty in walking, irritability, restlessness, profuse sweating, increased uric acid (gout), joint damage, damaged red blood cells, destruction of nerves, infertility, miscarriage, and many types of cancer.

Did you know?

The first-known contraceptive was crocodile dung, used in Egypt in 2000 BC. Condoms were also reportedly used, made of animal bladders or intestines.

Did you know?

Approximately 25% of all reported medication errors result from some kind of name confusion.

When the service work is completed, the hoist should be raised slightly and the safety released ... When the service work is completed, the hoist should be raised slightly and the safety released ...
International Business: The Challenges of Globalization International Business: The Challenges of Globalization
What’s the Secret of Math Success? What’s the Secret of Math Success?
An electrician charges a flat fee of $90 for a home service call. In addition he charges $25 ... An electrician charges a flat fee of $90 for a home service call. In addition he charges $25 ...
Business Math Business Math
Business Mathematics in Canada, 11e (Jerome, Worswick) Business Mathematics in Canada, 11e (Jerome, Worswick)
Video: Properties of water -structure of water and polarity (Ionized and polar compounds)

For a complete list of videos, visit our video library