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Author Question: Zappos, an Internet business success story, has built its success on outstanding customer service. ... (Read 148 times)

CQXA

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on: Jun 23, 2018
Zappos, an Internet business success story, has built its success on outstanding customer service. Which of the following is NOT part of Zappos' strategy?
 a. free product shipping.
  b. free return product shipping.
  c. focus on repeat customers.
  d. more products on their website than are in their warehouse.

Question 2

Aggressive communicators
 a. are defensive, faultfinding, and judgmental.
  b. are unhappy because they cannot state what they think or feel.
  c. work to create mutually satisfying resolutions.
  d. none of these choices.


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xMRAZ

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Reply #1 on: Jun 23, 2018
Answer to Question 1

D

Answer to Question 2

A


CQXA

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Reply #2 on: Jun 23, 2018
Thank you :)


xMRAZ

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Reply #3 on: Jun 23, 2018
Happy to help you


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