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Author Question: After consideration of a customer's request for a partial product refund due to repeated repairs, ... (Read 86 times)

jwb375

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on: Jun 23, 2018
After consideration of a customer's request for a partial product refund due to repeated repairs, you have determined that you should comply. Which of the following is NOT part of your effective adjustment message?
 a. A fair response to a legitimate request
  b. A statement that the claim is being granted
  c. Resale or sales promotional material
  d. An attempt to regain possible lost goodwill

Question 2

People tire of listening to someone who is upbeat and positive.
  Indicate whether the statement is true or false


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nothere

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Reply #1 on: Jun 23, 2018
Answer to Question 1

B

Answer to Question 2

F


jwb375

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Reply 2 on: Jun 23, 2018
Thanks for the timely response, appreciate it

bdobbins

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Reply 3 on: Yesterday
YES! Correct, THANKS for helping me on my review

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