Author Question: After consideration of a customer's request for a partial product refund due to repeated repairs, ... (Read 96 times)

jwb375 · **on:** Jun 23, 2018

After consideration of a customer's request for a partial product refund due to repeated repairs, you have determined that you should comply. Which of the following is NOT part of your effective adjustment message?
a. A fair response to a legitimate request
b. A statement that the claim is being granted
c. Resale or sales promotional material
d. An attempt to regain possible lost goodwill

Question 2

People tire of listening to someone who is upbeat and positive.
Indicate whether the statement is true or false