After consideration of a customer's request for a partial product ...

[jwb375]

After consideration of a customer's request for a partial product refund due to repeated repairs, you have determined that you should comply. Which of the following is NOT part of your effective adjustment message?
 a. A fair response to a legitimate request
  b. A statement that the claim is being granted
  c. Resale or sales promotional material
  d. An attempt to regain possible lost goodwill

Question 2

People tire of listening to someone who is upbeat and positive.
  Indicate whether the statement is true or false

[nothere]

Answer to Question 1

B

Answer to Question 2

F

[jwb375]

Excellent

[Alyson.hiatt@yahoo.com]

Thanks for the timely response, appreciate it