This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: After consideration of a customer's request for a partial product refund due to repeated repairs, ... (Read 81 times)

jwb375

  • Hero Member
  • *****
  • Posts: 540
on: Jun 23, 2018
After consideration of a customer's request for a partial product refund due to repeated repairs, you have determined that you should comply. Which of the following is NOT part of your effective adjustment message?
 a. A fair response to a legitimate request
  b. A statement that the claim is being granted
  c. Resale or sales promotional material
  d. An attempt to regain possible lost goodwill

Question 2

People tire of listening to someone who is upbeat and positive.
  Indicate whether the statement is true or false


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

nothere

  • Sr. Member
  • ****
  • Posts: 324
Reply #1 on: Jun 23, 2018
Answer to Question 1

B

Answer to Question 2

F


jwb375

  • Member
  • Posts: 540
Reply 2 on: Jun 23, 2018
Wow, this really help

nguyenhoanhat

  • Member
  • Posts: 332
Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

« previous next »
 

Did you know?

Never take aspirin without food because it is likely to irritate your stomach. Never give aspirin to children under age 12. Overdoses of aspirin have the potential to cause deafness.

Did you know?

Famous people who died from poisoning or drug overdose include, Adolf Hitler, Socrates, Juan Ponce de Leon, Marilyn Monroe, Judy Garland, and John Belushi.

Did you know?

One way to reduce acid reflux is to lose two or three pounds. Most people lose weight in the belly area first when they increase exercise, meaning that heartburn can be reduced quickly by this method.

Did you know?

Human neurons are so small that they require a microscope in order to be seen. However, some neurons can be up to 3 feet long, such as those that extend from the spinal cord to the toes.

Did you know?

The Centers for Disease Control and Prevention (CDC) was originally known as the Communicable Disease Center, which was formed to fight malaria. It was originally headquartered in Atlanta, Georgia, since the Southern states faced the worst threat from malaria.

Image of pitcher plant mosquito Wyeomyia smithii, showing segmentation and partial anatomy of circul Image of pitcher plant mosquito Wyeomyia smithii, showing segmentation and partial anatomy of circul
Types of paralysis: (A) Quadriplegia is complete or partial paralysis of the upper extremities and c Types of paralysis: (A) Quadriplegia is complete or partial paralysis of the upper extremities and c
Cryptorchidism. (a) In complete cryptorchidism, the testes of a newborn have failed to descend into Cryptorchidism. (a) In complete cryptorchidism, the testes of a newborn have failed to descend into
Partial genetic map of E. coli Partial genetic map of E. coli
Importance of Considering Gestalt Principles in Product Design Importance of Considering Gestalt Principles in Product Design
A partial map of mutations in the A and B cistrons of the rII locus of phage T4 A partial map of mutations in the A and B cistrons of the rII locus of phage T4
Video: Acid-base imbalances - metabolic acidosis and alkalosis

For a complete list of videos, visit our video library