This topic contains a solution. Click here to go to the answer

Author Question: After consideration of a customer's request for a partial product refund due to repeated repairs, ... (Read 93 times)

jwb375

  • Hero Member
  • *****
  • Posts: 540
After consideration of a customer's request for a partial product refund due to repeated repairs, you have determined that you should comply. Which of the following is NOT part of your effective adjustment message?
 a. A fair response to a legitimate request
  b. A statement that the claim is being granted
  c. Resale or sales promotional material
  d. An attempt to regain possible lost goodwill

Question 2

People tire of listening to someone who is upbeat and positive.
  Indicate whether the statement is true or false



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

nothere

  • Sr. Member
  • ****
  • Posts: 324
Answer to Question 1

B

Answer to Question 2

F




jwb375

  • Member
  • Posts: 540
Reply 2 on: Jun 23, 2018
YES! Correct, THANKS for helping me on my review


Viet Thy

  • Member
  • Posts: 329
Reply 3 on: Yesterday
Gracias!

 

Did you know?

On average, someone in the United States has a stroke about every 40 seconds. This is about 795,000 people per year.

Did you know?

More than 34,000 trademarked medication names and more than 10,000 generic medication names are in use in the United States.

Did you know?

Disorders that may affect pharmacodynamics include genetic mutations, malnutrition, thyrotoxicosis, myasthenia gravis, Parkinson's disease, and certain forms of insulin-resistant diabetes mellitus.

Did you know?

More than 30% of American adults, and about 12% of children utilize health care approaches that were developed outside of conventional medicine.

Did you know?

The U.S. Pharmacopeia Medication Errors Reporting Program states that approximately 50% of all medication errors involve insulin.

For a complete list of videos, visit our video library