Author Question: Providing an alternative or counterproposal to a refusal for a request should be avoided since it ... (Read 58 times)

casperchen82 · **on:** Jun 23, 2018

Providing an alternative or counterproposal to a refusal for a request should be avoided since it would only heighten audience frustration over the bad news.
Indicate whether the statement is true or false

Question 2

Offering a counterproposal may eliminate the need to state the refusal directly.
Indicate whether the statement is true or false