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Author Question: Which of the following requires an individualized acknowledgment message? a. Initial order from a ... (Read 95 times)

audragclark

  • Hero Member
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  • Posts: 579
on: Jun 23, 2018
Which of the following requires an individualized acknowledgment message?
 a. Initial order from a customer
  b. Custom order
  c. Delayed order
  d. All of the above

Question 2

After consideration of a customer's request for a partial product refund due to repeated repairs, you have determined that you should comply. Which of the following is NOT part of your effective adjustment message?
 a. A fair response to a legitimate request
  b. A statement that the claim is being granted
  c. Resale or sales promotional material
  d. An attempt to regain possible lost goodwill


joneynes

  • Sr. Member
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  • Posts: 376
Reply #1 on: Jun 23, 2018
Answer to Question 1

D

Answer to Question 2

B


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