Which of the following requires an individualized acknowledgment message?
a. Initial order from a customer
b. Custom order
c. Delayed order
d. All of the above
Question 2
After consideration of a customer's request for a partial product refund due to repeated repairs, you have determined that you should comply. Which of the following is NOT part of your effective adjustment message?
a. A fair response to a legitimate request
b. A statement that the claim is being granted
c. Resale or sales promotional material
d. An attempt to regain possible lost goodwill
The Primate order displays a diversity of ways of moving around.
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