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Author Question: When you use your e-mail program's auto-responder function to ensure that all e-mails received ... (Read 51 times)

karlynnae

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on: Jun 23, 2018
When you use your e-mail program's auto-responder function to ensure that all e-mails received during your absence are replied to, customers infer that your organization is not simply ignoring their message.
 
  Indicate whether the statement is true or false

Question 2

Listening is an important employability skill when you are working with customers.
 
  Indicate whether the statement is true or false


dpost18

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Reply #1 on: Jun 23, 2018
Answer to Question 1

TRUE
The auto responder is a message-response system that automatically replies to e-mails in
your absence. This will help convey to the customers that your organization is not simply
ignoring their message.

Answer to Question 2

TRUE
Listening is an important employability skill when you are working with customers. To establish
credibility with your customers, carefully listen to their requests and take appropriate actions.


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karlynnae

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Reply #2 on: Jun 23, 2018
Correct answers!


dpost18

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Reply #3 on: Jun 23, 2018
Great! Please up vote :D


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