« previous next »

Author Question: A customer-focused organization makes customer service a problem-solving function. Indicate ... (Read 140 times)

craiczarry

  • Hero Member
  • *****
  • Posts: 527
on: Jun 23, 2018
A customer-focused organization makes customer service a problem-solving function.
 
  Indicate whether the statement is true or false

Question 2

Customer service as a proactive function comes into play only when there has been a complaint.
 
  Indicate whether the statement is true or false


Cheesycrackers

  • Sr. Member
  • ****
  • Posts: 333
Reply #1 on: Jun 23, 2018
Answer to Question 1

FALSE
A customer-focused organization makes customer service an ongoing function. Its approach is
proactive in anticipating problems.

Answer to Question 2

FALSE
Customer service as a problem-solving function comes into play only when there has been a
complaint. A customer-focused organization makes customer service an ongoing function. Its
approach is proactive in anticipating problems.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

In most climates, 8 to 10 glasses of water per day is recommended for adults. The best indicator for adequate fluid intake is frequent, clear urination.

Did you know?

Autoimmune diseases occur when the immune system destroys its own healthy tissues. When this occurs, white blood cells cannot distinguish between pathogens and normal cells.

Did you know?

Only 12 hours after an egg cell is fertilized by a sperm cell, the egg cell starts to divide. As it continues to divide, it moves along the fallopian tube toward the uterus at about 1 inch per day.

Did you know?

Serum cholesterol testing in adults is recommended every 1 to 5 years. People with diabetes and a family history of high cholesterol should be tested even more frequently.

Did you know?

Certain chemicals, after ingestion, can be converted by the body into cyanide. Most of these chemicals have been removed from the market, but some old nail polish remover, solvents, and plastics manufacturing solutions can contain these substances.

The legacy of Confucian thought continued for centuries in the form of civil service examinations ... The legacy of Confucian thought continued for centuries in the form of civil service examinations ...
Technical service bulletins (TSBs) are issued by vehicle manufacturers when a fault occurs that ... Technical service bulletins (TSBs) are issued by vehicle manufacturers when a fault occurs that ...
How to find the anti-derivative of a function (Part 2) How to find the anti-derivative of a function (Part 2)
How to evaluate and sketch a piecewise function (Part 1) How to evaluate and sketch a piecewise function (Part 1)
Periodic Function p1 Periodic Function p1
For each function f(x) = 6x^2 - 4, estimate the instantaneous rate of change for the given ... For each function f(x) = 6x^2 - 4, estimate the instantaneous rate of change for the given ...
Video: Muscle cell structures - actin, myosin and titin filaments

For a complete list of videos, visit our video library