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Author Question: A customer-focused organization makes customer service a problem-solving function. Indicate ... (Read 229 times)

craiczarry

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on: Jun 23, 2018
A customer-focused organization makes customer service a problem-solving function.
 
  Indicate whether the statement is true or false

Question 2

Customer service as a proactive function comes into play only when there has been a complaint.
 
  Indicate whether the statement is true or false


Cheesycrackers

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Reply #1 on: Jun 23, 2018
Answer to Question 1

FALSE
A customer-focused organization makes customer service an ongoing function. Its approach is
proactive in anticipating problems.

Answer to Question 2

FALSE
Customer service as a problem-solving function comes into play only when there has been a
complaint. A customer-focused organization makes customer service an ongoing function. Its
approach is proactive in anticipating problems.


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