« previous next »

Author Question: A customer-focused organization makes customer service a problem-solving function. Indicate ... (Read 205 times)

craiczarry

  • Hero Member
  • *****
  • Posts: 527
on: Jun 23, 2018
A customer-focused organization makes customer service a problem-solving function.
 
  Indicate whether the statement is true or false

Question 2

Customer service as a proactive function comes into play only when there has been a complaint.
 
  Indicate whether the statement is true or false


Cheesycrackers

  • Sr. Member
  • ****
  • Posts: 333
Reply #1 on: Jun 23, 2018
Answer to Question 1

FALSE
A customer-focused organization makes customer service an ongoing function. Its approach is
proactive in anticipating problems.

Answer to Question 2

FALSE
Customer service as a problem-solving function comes into play only when there has been a
complaint. A customer-focused organization makes customer service an ongoing function. Its
approach is proactive in anticipating problems.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

Cancer has been around as long as humankind, but only in the second half of the twentieth century did the number of cancer cases explode.

Did you know?

Chronic necrotizing aspergillosis has a slowly progressive process that, unlike invasive aspergillosis, does not spread to other organ systems or the blood vessels. It most often affects middle-aged and elderly individuals, spreading to surrounding tissue in the lungs. The disease often does not respond to conventionally successful treatments, and requires individualized therapies in order to keep it from becoming life-threatening.

Did you know?

According to the CDC, approximately 31.7% of the U.S. population has high low-density lipoprotein (LDL) or "bad cholesterol" levels.

Did you know?

The U.S. Preventive Services Task Force recommends that all women age 65 years of age or older should be screened with bone densitometry.

Did you know?

On average, the stomach produces 2 L of hydrochloric acid per day.

Types of Health Insurance Service Coverage Types of Health Insurance Service Coverage
How to use L'Hospital's Rule to find the limit of a function (Part 2) How to use L'Hospital's Rule to find the limit of a function (Part 2)
How to solve a half life problem involving exponential models (Question 1) How to solve a half life problem involving exponential models (Question 1)
How to solve any percent error problem How to solve any percent error problem
Look at the graph function shown belowPlea Look at the graph function shown belowPlea
Problem Problem
Video: Hemodynamics Animation

For a complete list of videos, visit our video library