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Author Question: Stating bad news in vague terms is a good way to preserve the audience's self-esteem. Indicate ... (Read 71 times)

CBme

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on: Jun 23, 2018
Stating bad news in vague terms is a good way to preserve the audience's self-esteem.
 
  Indicate whether the statement is true or false.

Question 2

When conveying bad news, you should eliminate excess negatives to soften the blow of the news.
 
  Indicate whether the statement is true or false.


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batool

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Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: False
Explanation: While it is important to convey the news sensitively to avoid offending your audience, the message must be clear.

Answer to Question 2

Answer: True
Explanation: First drafts of bad-news messages often use words like unfortunately to convey bad news. As much as possible, review your wording and remove negative words and phrases like these: unfortunately, we cannot, your fault, unable, unwilling, misunderstand, regret, violate, refuse, reject, deny.


CBme

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Reply 2 on: Jun 23, 2018
Wow, this really help

amynguyen1221

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Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

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