This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Using a silver lining in the close of a bad-news message includes _______. A) potential benefits ... (Read 80 times)

j.rubin

  • Hero Member
  • *****
  • Posts: 557
on: Jun 23, 2018
Using a silver lining in the close of a bad-news message includes _______.
 
  A) potential benefits
  B) an apology
  C) a final reminder of what the bad news is
  D) a final reminder of why the decision was made
  E) contact information in the event the receiver wishes to communicate further

Question 2

Which of the following is required to ensure a message is effective?
 
  A) Clear statement of news
  B) You perspective
  C) Evaluation
  D) Neutral buffer
  E) Goodwill


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

joshbk44

  • Sr. Member
  • ****
  • Posts: 340
Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: A
Explanation: A) When communicating negative situations, try to focus on the silver lining, if one exists. For example, assume you learn that a new product designed by your company has flaws. When communicating this bad news to management, conclude by stressing good news

Answer to Question 2

Answer: E
Explanation: E) All communication requires evaluation to ensure that the message is effective. For sensitive communication like bad-news messages, evaluation is particularly important because the message can have significant negative business results.


j.rubin

  • Member
  • Posts: 557
Reply 2 on: Jun 23, 2018
Excellent

Viet Thy

  • Member
  • Posts: 329
Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

« previous next »
 

Did you know?

There are 20 feet of blood vessels in each square inch of human skin.

Did you know?

The calories found in one piece of cherry cheesecake could light a 60-watt light bulb for 1.5 hours.

Did you know?

The first successful kidney transplant was performed in 1954 and occurred in Boston. A kidney from an identical twin was transplanted into his dying brother's body and was not rejected because it did not appear foreign to his body.

Did you know?

According to research, pregnant women tend to eat more if carrying a baby boy. Male fetuses may secrete a chemical that stimulates their mothers to step up her energy intake.

Did you know?

About 100 new prescription or over-the-counter drugs come into the U.S. market every year.

Sphygmomanometry. Photograph of a physician taking blood pressure readings with the use of a sphygmo Sphygmomanometry. Photograph of a physician taking blood pressure readings with the use of a sphygmo
Asthma. (a) A normal bronchiole. (b) An asthmatic bronchiole. During an asthma “attack,” the bronchi Asthma. (a) A normal bronchiole. (b) An asthmatic bronchiole. During an asthma “attack,” the bronchi
A typical fuel-pump module assembly, which includes the pickup strainer and fuel pump, as well as ... A typical fuel-pump module assembly, which includes the pickup strainer and fuel pump, as well as ...
Two metal rods, one silver and the other copper, are both attached to a steam chamber, with a ... Two metal rods, one silver and the other copper, are both attached to a steam chamber, with a ...
The retail price of a packaged CD is $60.00, which includes a tax of 4%. What is the actual ... The retail price of a packaged CD is $60.00, which includes a tax of 4%. What is the actual ...
Propagation of an action potential Propagation of an action potential
Video: Cytotoxic T cell receptors, activation, proliferation, differentiation & action

For a complete list of videos, visit our video library