This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Using a silver lining in the close of a bad-news message includes _______. A) potential benefits ... (Read 67 times)

j.rubin

  • Hero Member
  • *****
  • Posts: 557
on: Jun 23, 2018
Using a silver lining in the close of a bad-news message includes _______.
 
  A) potential benefits
  B) an apology
  C) a final reminder of what the bad news is
  D) a final reminder of why the decision was made
  E) contact information in the event the receiver wishes to communicate further

Question 2

Which of the following is required to ensure a message is effective?
 
  A) Clear statement of news
  B) You perspective
  C) Evaluation
  D) Neutral buffer
  E) Goodwill


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

joshbk44

  • Sr. Member
  • ****
  • Posts: 340
Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: A
Explanation: A) When communicating negative situations, try to focus on the silver lining, if one exists. For example, assume you learn that a new product designed by your company has flaws. When communicating this bad news to management, conclude by stressing good news

Answer to Question 2

Answer: E
Explanation: E) All communication requires evaluation to ensure that the message is effective. For sensitive communication like bad-news messages, evaluation is particularly important because the message can have significant negative business results.


j.rubin

  • Member
  • Posts: 557
Reply 2 on: Jun 23, 2018
Great answer, keep it coming :)

amandalm

  • Member
  • Posts: 306
Reply 3 on: Yesterday
Gracias!

« previous next »
 

Did you know?

Liver spots have nothing whatsoever to do with the liver. They are a type of freckles commonly seen in older adults who have been out in the sun without sufficient sunscreen.

Did you know?

According to the Migraine Research Foundation, migraines are the third most prevalent illness in the world. Women are most affected (18%), followed by children of both sexes (10%), and men (6%).

Did you know?

Pubic lice (crabs) are usually spread through sexual contact. You cannot catch them by using a public toilet.

Did you know?

Amoebae are the simplest type of protozoans, and are characterized by a feeding and dividing trophozoite stage that moves by temporary extensions called pseudopodia or false feet.

Did you know?

Symptoms of kidney problems include a loss of appetite, back pain (which may be sudden and intense), chills, abdominal pain, fluid retention, nausea, the urge to urinate, vomiting, and fever.

Obstetrical sonography and fetometry. (a) The procedure is performed in a clinical setting. The inst Obstetrical sonography and fetometry. (a) The procedure is performed in a clinical setting. The inst
Researchers must inform potential participants of a study's procedures so that consent may be o Researchers must inform potential participants of a study's procedures so that consent may be o
Men are more apt to say they are looking for a potential mate who is physically attractive, whereas ... Men are more apt to say they are looking for a potential mate who is physically attractive, whereas ...
Membrane potential of a cell permeable to potassium only. Membrane potential of a cell permeable to potassium only.
Potential Interactions of Medications, Herbs, Nutrients, and Foods (1 of 2) Potential Interactions of Medications, Herbs, Nutrients, and Foods (1 of 2)
Gravitational Potential Energy for the Earth problem Gravitational Potential Energy for the Earth problem
Video: Acid-base imbalances - compensation of metabolic acidosis and alkalosis

For a complete list of videos, visit our video library