This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Using a silver lining in the close of a bad-news message includes _______. A) potential benefits ... (Read 110 times)

j.rubin

  • Hero Member
  • *****
  • Posts: 557
on: Jun 23, 2018
Using a silver lining in the close of a bad-news message includes _______.
 
  A) potential benefits
  B) an apology
  C) a final reminder of what the bad news is
  D) a final reminder of why the decision was made
  E) contact information in the event the receiver wishes to communicate further

Question 2

Which of the following is required to ensure a message is effective?
 
  A) Clear statement of news
  B) You perspective
  C) Evaluation
  D) Neutral buffer
  E) Goodwill


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

joshbk44

  • Sr. Member
  • ****
  • Posts: 340
Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: A
Explanation: A) When communicating negative situations, try to focus on the silver lining, if one exists. For example, assume you learn that a new product designed by your company has flaws. When communicating this bad news to management, conclude by stressing good news

Answer to Question 2

Answer: E
Explanation: E) All communication requires evaluation to ensure that the message is effective. For sensitive communication like bad-news messages, evaluation is particularly important because the message can have significant negative business results.


j.rubin

  • Member
  • Posts: 557
Reply 2 on: Jun 23, 2018
:D TYSM

tkempin

  • Member
  • Posts: 332
Reply 3 on: Yesterday
Excellent

« previous next »
 

Did you know?

Many medications that are used to treat infertility are injected subcutaneously. This is easy to do using the anterior abdomen as the site of injection but avoiding the area directly around the belly button.

Did you know?

Pink eye is a term that refers to conjunctivitis, which is inflammation of the thin, clear membrane (conjunctiva) over the white part of the eye (sclera). It may be triggered by a virus, bacteria, or foreign body in the eye. Antibiotic eye drops alleviate bacterial conjunctivitis, and antihistamine allergy pills or eye drops help control allergic conjunctivitis symptoms.

Did you know?

In most cases, kidneys can recover from almost complete loss of function, such as in acute kidney (renal) failure.

Did you know?

Amphetamine poisoning can cause intravascular coagulation, circulatory collapse, rhabdomyolysis, ischemic colitis, acute psychosis, hyperthermia, respiratory distress syndrome, and pericarditis.

Did you know?

During the twentieth century, a variant of the metric system was used in Russia and France in which the base unit of mass was the tonne. Instead of kilograms, this system used millitonnes (mt).

Polyps and polyposis. A polyp is a protruding growth from a mucous membrane lining a hollow organ. I Polyps and polyposis. A polyp is a protruding growth from a mucous membrane lining a hollow organ. I
Mass Exchange Between Close Binary Stars Mass Exchange Between Close Binary Stars
Relationship Between Physical Activity and Improved Health Benefits Relationship Between Physical Activity and Improved Health Benefits
Characteristics of a Neuron at Rest and During the Different Phases of an Action Potential Characteristics of a Neuron at Rest and During the Different Phases of an Action Potential
This typical die grinder surface preparation kit includes the air-operated die grinder and a ... This typical die grinder surface preparation kit includes the air-operated die grinder and a ...
A close relationship between greenhouse gas emissions and a country’s gross domestic product A close relationship between greenhouse gas emissions and a country’s gross domestic product
Video: Primate Evolutionary Tree Animation

For a complete list of videos, visit our video library