This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Which of the following is a way to soften the blow of bad news? A) Making the bad news vague B) ... (Read 183 times)

erika

  • Hero Member
  • *****
  • Posts: 522
on: Jun 23, 2018
Which of the following is a way to soften the blow of bad news?
 
  A) Making the bad news vague
  B) Positioning bad news ahead of good news
  C) Subordinating the bad news
  D) Using negative language
  E) Placing the blame on the audience

Question 2

When concluding bad news, which of the following will promote goodwill in the message?
 
  A) Eliminating negatives
  B) Propose an alternative
  C) Avoiding blame
  D) Using positive or neutral language
  E) Subordinating the bad news


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

joshbk44

  • Sr. Member
  • ****
  • Posts: 340
Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: C
Explanation: C) One of the best ways to soften the blow is by subordinating the bad news. By positioning the good news ahead of the bad news, you are able to soften the bad news by putting it in a larger context.

Answer to Question 2

Answer: B
Explanation: B) The conclusion provides an additional opportunity to stress the positive, instill confidence, and promote goodwill. A positive closing does not mention the negative news or apologize for it. This can be done by proposing a solution, an alternative, create options or focus on a benefit.


erika

  • Member
  • Posts: 522
Reply 2 on: Jun 23, 2018
Thanks for the timely response, appreciate it

kusterl

  • Member
  • Posts: 315
Reply 3 on: Yesterday
Wow, this really help

« previous next »
 

Did you know?

Though Candida and Aspergillus species are the most common fungal pathogens causing invasive fungal disease in the immunocompromised, infections due to previously uncommon hyaline and dematiaceous filamentous fungi are occurring more often today. Rare fungal infections, once accurately diagnosed, may require surgical debridement, immunotherapy, and newer antifungals used singly or in combination with older antifungals, on a case-by-case basis.

Did you know?

There used to be a metric calendar, as well as metric clocks. The metric calendar, or "French Republican Calendar" divided the year into 12 months, but each month was divided into three 10-day weeks. Each day had 10 decimal hours. Each hour had 100 decimal minutes. Due to lack of popularity, the metric clocks and calendars were ended in 1795, three years after they had been first marketed.

Did you know?

Asthma occurs in one in 11 children and in one in 12 adults. African Americans and Latinos have a higher risk for developing asthma than other groups.

Did you know?

Essential fatty acids have been shown to be effective against ulcers, asthma, dental cavities, and skin disorders such as acne.

Did you know?

Allergies play a major part in the health of children. The most prevalent childhood allergies are milk, egg, soy, wheat, peanuts, tree nuts, and seafood.

Pulse oximetry with the sensor probe applied securely, flush with skin, making sure that both sensor Pulse oximetry with the sensor probe applied securely, flush with skin, making sure that both sensor
Rotating Furnace for Making Parabolic Telescope Mirrors Rotating Furnace for Making Parabolic Telescope Mirrors
Decision Making Decision Making
The Making of the Himalayas The Making of the Himalayas
A dead-blow hammer that was left outside in freezing weather. The plastic covering was damaged, ... A dead-blow hammer that was left outside in freezing weather. The plastic covering was damaged, ...
Video: Nucleic acid digestion -small intestine

For a complete list of videos, visit our video library