This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Which of the following is a way to soften the blow of bad news? A) Making the bad news vague B) ... (Read 199 times)

erika

  • Hero Member
  • *****
  • Posts: 522
on: Jun 23, 2018
Which of the following is a way to soften the blow of bad news?
 
  A) Making the bad news vague
  B) Positioning bad news ahead of good news
  C) Subordinating the bad news
  D) Using negative language
  E) Placing the blame on the audience

Question 2

When concluding bad news, which of the following will promote goodwill in the message?
 
  A) Eliminating negatives
  B) Propose an alternative
  C) Avoiding blame
  D) Using positive or neutral language
  E) Subordinating the bad news


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

joshbk44

  • Sr. Member
  • ****
  • Posts: 340
Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: C
Explanation: C) One of the best ways to soften the blow is by subordinating the bad news. By positioning the good news ahead of the bad news, you are able to soften the bad news by putting it in a larger context.

Answer to Question 2

Answer: B
Explanation: B) The conclusion provides an additional opportunity to stress the positive, instill confidence, and promote goodwill. A positive closing does not mention the negative news or apologize for it. This can be done by proposing a solution, an alternative, create options or focus on a benefit.


erika

  • Member
  • Posts: 522
Reply 2 on: Jun 23, 2018
YES! Correct, THANKS for helping me on my review

scottmt

  • Member
  • Posts: 322
Reply 3 on: Yesterday
:D TYSM

« previous next »
 

Did you know?

More than 34,000 trademarked medication names and more than 10,000 generic medication names are in use in the United States.

Did you know?

Every 10 seconds, a person in the United States goes to the emergency room complaining of head pain. About 1.2 million visits are for acute migraine attacks.

Did you know?

Human neurons are so small that they require a microscope in order to be seen. However, some neurons can be up to 3 feet long, such as those that extend from the spinal cord to the toes.

Did you know?

When intravenous medications are involved in adverse drug events, their harmful effects may occur more rapidly, and be more severe than errors with oral medications. This is due to the direct administration into the bloodstream.

Did you know?

In the ancient and medieval periods, dysentery killed about ? of all babies before they reach 12 months of age. The disease was transferred through contaminated drinking water, because there was no way to adequately dispose of sewage, which contaminated the water.

Model for evidence-based clinical decision making. Model for evidence-based clinical decision making.
Tips for making phone consultations Tips for making phone consultations
A dead-blow hammer that was left outside in freezing weather. The plastic covering was damaged, ... A dead-blow hammer that was left outside in freezing weather. The plastic covering was damaged, ...
A blow-off valve is used in some turbocharged systems to relieve boost pressure during ... A blow-off valve is used in some turbocharged systems to relieve boost pressure during ...
Replace the canister’s top (making sure it is tight) and connect its hose to the fuel rail ... Replace the canister’s top (making sure it is tight) and connect its hose to the fuel rail ...
Queen Nefertari Making an Offering to Hathor Queen Nefertari Making an Offering to Hathor
Video: Ciliate conjugation Animation

For a complete list of videos, visit our video library