If you want to encourage immediate discussion of your bad-news ...

[jenna1]

If you want to encourage immediate discussion of your bad-news message, which of the following would be an appropriate choice for delivering your message?
 
  A) Website
  B) Memo
  C) Email
  D) IM
  E) Letter

Question 2

Of all the features in your message, the ________ has the most power to influence the audience to accept your bad news.
 
  A) desired business result
  B) audience's anticipated reaction
  C) justification behind the bad news
  D) silver lining, or hidden benefit of the bad news
  E) apology

[popopong]

Answer to Question 1

Answer: D
Explanation: D) To communicate through IM would be the appropriate choice. Other mediums are used to communicate with many individuals while a letter, which can be used for personal communication, takes a long time to arrive and hence is not suitable for immediate discussion.

Answer to Question 2

Answer: C
Explanation: C) An effective bad-news message should explain the reasons behind the bad news. Of all the features in a message, the explanation has the most power to influence the audience to accept your bad news.

[jenna1]

Excellent

[milbourne11]

Gracias!