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Author Question: A positive closing to a bad-news message ________. A) refers to the negative news B) apologizes ... (Read 97 times)

Capo

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on: Jun 23, 2018
A positive closing to a bad-news message ________.
 
  A) refers to the negative news
  B) apologizes for the bad news
  C) is forward-looking
  D) downplays a silver lining
  E) reiterates the circumstances of the problem

Question 2

Which of the following approaches is most likely to be appropriate for closing a bad-news message?
 
  A) Avoid proposing a solution
  B) Distract the audience from the topic
  C) Blame the audience
  D) Focus on a benefit
  E) Apologize for the bad news


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Pariscourtney

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Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: C
Explanation: C) The conclusion to a bad-news message provides an additional opportunity to stress the positive, instill confidence, and promote goodwill. A positive closing does not refer to the negative news or apologize for the bad news. It is forward-looking and optimistic.

Answer to Question 2

Answer: D
Explanation: D) The closing must focus on a benefit. The conclusion provides an additional opportunity to stress the positive, instill confidence, and promote goodwill.


Capo

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Reply 2 on: Jun 23, 2018
Gracias!

mjenn52

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Reply 3 on: Yesterday
Excellent

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