This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: A positive closing to a bad-news message ________. A) refers to the negative news B) apologizes ... (Read 651 times)

Capo

  • Hero Member
  • *****
  • Posts: 545
on: Jun 23, 2018
A positive closing to a bad-news message ________.
 
  A) refers to the negative news
  B) apologizes for the bad news
  C) is forward-looking
  D) downplays a silver lining
  E) reiterates the circumstances of the problem

Question 2

Which of the following approaches is most likely to be appropriate for closing a bad-news message?
 
  A) Avoid proposing a solution
  B) Distract the audience from the topic
  C) Blame the audience
  D) Focus on a benefit
  E) Apologize for the bad news


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

Pariscourtney

  • Sr. Member
  • ****
  • Posts: 352
Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: C
Explanation: C) The conclusion to a bad-news message provides an additional opportunity to stress the positive, instill confidence, and promote goodwill. A positive closing does not refer to the negative news or apologize for the bad news. It is forward-looking and optimistic.

Answer to Question 2

Answer: D
Explanation: D) The closing must focus on a benefit. The conclusion provides an additional opportunity to stress the positive, instill confidence, and promote goodwill.


Capo

  • Member
  • Posts: 545
Reply 2 on: Jun 23, 2018
Great answer, keep it coming :)

31809pancho

  • Member
  • Posts: 317
Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

« previous next »
 

Did you know?

Everyone has one nostril that is larger than the other.

Did you know?

Though Candida and Aspergillus species are the most common fungal pathogens causing invasive fungal disease in the immunocompromised, infections due to previously uncommon hyaline and dematiaceous filamentous fungi are occurring more often today. Rare fungal infections, once accurately diagnosed, may require surgical debridement, immunotherapy, and newer antifungals used singly or in combination with older antifungals, on a case-by-case basis.

Did you know?

Giardia is one of the most common intestinal parasites worldwide, and infects up to 20% of the world population, mostly in poorer countries with inadequate sanitation. Infections are most common in children, though chronic Giardia is more common in adults.

Did you know?

Medication errors are three times higher among children and infants than with adults.

Did you know?

Asthma-like symptoms were first recorded about 3,500 years ago in Egypt. The first manuscript specifically written about asthma was in the year 1190, describing a condition characterized by sudden breathlessness. The treatments listed in this manuscript include chicken soup, herbs, and sexual abstinence.

Crystallized negative stain salts Crystallized negative stain salts
negative feedback loop negative feedback loop
The fact that a mother works outside the home has no negative effect on the well-being of her child ... The fact that a mother works outside the home has no negative effect on the well-being of her child ...
Some vehicles will display a message if an evaporative control system leak is detected that could ... Some vehicles will display a message if an evaporative control system leak is detected that could ...
Flow data for a healthy donor (top panel) and a HIV positive patient. CD3 is a T-cell marker, CD4 is ... Flow data for a healthy donor (top panel) and a HIV positive patient. CD3 is a T-cell marker, CD4 is ...
Negative Feedback Regulation of BP Negative Feedback Regulation of BP
Video: Spinal Cord Injury Animation

For a complete list of videos, visit our video library