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Author Question: When writing a bad news message, wording should convey the sense of bad news by emphasizing negative ... (Read 146 times)

tingc95

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on: Jun 23, 2018
When writing a bad news message, wording should convey the sense of bad news by emphasizing negative phrasing.
 
  Indicate whether the statement is true or false.

Question 2

When using the indirect approach to convey negative news, what should be in the middle, or body of the message?
 
  A) Neutral buffer
  B) Bad news
  C) Information that may help the audience
  D) Reasons for the bad news, then the news
  E) Positive statement aimed at maintaining a good relationship


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onowka

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Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: FALSE
Explanation: When you use language that conveys respect and avoids an accusing tone, you protect your audience's pride. This kind of communication etiquette is always important, but it demands special care with negative messages. Moreover, you can ease the sense of disappointment by using positive words rather than negative, counterproductive ones.

Answer to Question 2

Answer: D
Explanation: D) The indirect approach opens with a buffer then builds up the reasons behind the bad news before presenting the bad news itself.


tingc95

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Reply 2 on: Jun 23, 2018
Thanks for the timely response, appreciate it

xiaomengxian

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Reply 3 on: Yesterday
YES! Correct, THANKS for helping me on my review

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