Goodwill messages are often more meaningful when hand written. ...

[james0929]

Goodwill messages are often more meaningful when hand written.
 
  Indicate whether the statement is true or false.

Question 2

When sharing information you think the audience will appreciate, a for-your-information message is appropriate.
 
  Indicate whether the statement is true or false.

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Answer to Question 1

Answer: True
Explanation: Thank-you notes, sympathy messages (also called condolences), and other goodwill messages are more meaningful when handwritten and sent shortly after you hear about the situation.

Answer to Question 2

Answer: True
Explanation: Although they have no formal name, for-your-information (or FYI) messages are sent to share information or communicate something you believe your audience will appreciate.

[james0929]

Great answer, keep it coming

[jamesnevil303]

Thanks for the timely response, appreciate it