This topic contains a solution. Click here to go to the answer

Author Question: Which of the following best expresses the role of goodwill in business? A) Goodwill is a luxury ... (Read 216 times)

TVarnum

  • Hero Member
  • *****
  • Posts: 548
Which of the following best expresses the role of goodwill in business?
 
  A) Goodwill is a luxury that communicators can't afford, given the more important priorities they must achieve.
  B) Goodwill is adding embellishments to messages to make them sound more polite.
  C) Goodwill is a nice indulgence that allows you to be gracious to people when you have extra time and energy.
  D) Goodwill is key to building and strengthening relationships that are vital to an organization's success.
  E) Goodwill is the icing on the cake, that allows people to feel good about the hard work they do.

Question 2

How can bcc (blind carbon copy) be used effectively?
 
  A) When the writer wants the recipient to focus on content, not a lengthy list of other recipients
  B) When asking the recipient to share information with unknown recipients
  C) When sharing information with parties who might be interested in insider information
  D) When you wish to be included in follow-up email exchanges
  E) When you wish to put the recipient at a disadvantage with others



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

vseab

  • Sr. Member
  • ****
  • Posts: 323
Answer to Question 1

Answer: D
Explanation: D) Business depends on good relationships, so goodwill, the attitude of friendliness and caring, is extremely important.

Answer to Question 2

Answer: A
Explanation: A) When the list of names is long, and if you pasted all the email addresses into the email cc box, it would fill the screen. By using the bcc feature, you help ensure that your recipients focus on the message content rather than be distracted by an overly long header.





 

Did you know?

Your heart beats over 36 million times a year.

Did you know?

More than 20 million Americans cite use of marijuana within the past 30 days, according to the National Survey on Drug Use and Health (NSDUH). More than 8 million admit to using it almost every day.

Did you know?

The most destructive flu epidemic of all times in recorded history occurred in 1918, with approximately 20 million deaths worldwide.

Did you know?

Oliver Wendell Holmes is credited with introducing the words "anesthesia" and "anesthetic" into the English language in 1846.

Did you know?

Though methadone is often used to treat dependency on other opioids, the drug itself can be abused. Crushing or snorting methadone can achieve the opiate "rush" desired by addicts. Improper use such as these can lead to a dangerous dependency on methadone. This drug now accounts for nearly one-third of opioid-related deaths.

For a complete list of videos, visit our video library