Which of the following best expresses the role of goodwill in ...

[TVarnum]

Which of the following best expresses the role of goodwill in business?
 
  A) Goodwill is a luxury that communicators can't afford, given the more important priorities they must achieve.
  B) Goodwill is adding embellishments to messages to make them sound more polite.
  C) Goodwill is a nice indulgence that allows you to be gracious to people when you have extra time and energy.
  D) Goodwill is key to building and strengthening relationships that are vital to an organization's success.
  E) Goodwill is the icing on the cake, that allows people to feel good about the hard work they do.

Question 2

How can bcc (blind carbon copy) be used effectively?
 
  A) When the writer wants the recipient to focus on content, not a lengthy list of other recipients
  B) When asking the recipient to share information with unknown recipients
  C) When sharing information with parties who might be interested in insider information
  D) When you wish to be included in follow-up email exchanges
  E) When you wish to put the recipient at a disadvantage with others

[vseab]

Answer to Question 1

Answer: D
Explanation: D) Business depends on good relationships, so goodwill, the attitude of friendliness and caring, is extremely important.

Answer to Question 2

Answer: A
Explanation: A) When the list of names is long, and if you pasted all the email addresses into the email cc box, it would fill the screen. By using the bcc feature, you help ensure that your recipients focus on the message content rather than be distracted by an overly long header.

[TVarnum]

Thank you

[vseab]

Happy to help you