When considering persuasive claims and requests for adjustments, ...

[Zoey63294]

When considering persuasive claims and requests for adjustments, most claims are routine and use the direct approach.
 
  Indicate whether the statement is true or false.

Question 2

The indirect approach is the most appropriate method to use when developing any request for action.
 
  Indicate whether the statement is true or false.

[lcapri7]

Answer to Question 1

Answer: TRUE
Explanation: Most claims are routine messages and use the direct approach discussed in Chapter 7. However, consumers and business professionals sometimes encounter situations in which they believe they haven't received a fair deal by following normal procedures. These situations require a more persuasive message.

Answer to Question 2

Answer: FALSE
Explanation: The bulk of your persuasive business messages will involve requests for action. In some cases, your request will be anticipated, so the direct approach is fine.

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