Author Question: Which of the following negative employment messages can sometimes be handled by simply ignoring the ... (Read 80 times)

student77

  • Hero Member
  • *****
  • Posts: 567
Which of the following negative employment messages can sometimes be handled by simply ignoring the issue?
 
  A) Request for recommendations
  B) Refusing social networking recommendation requests
  C) Rejecting job applicants
  D) Giving negative performance reviews
  E) Terminating employment

Question 2

Discuss how to best address the needs of the customer when denying a claim or request for an adjustment.
 
  What will be an ideal response?



Dnite

  • Sr. Member
  • ****
  • Posts: 297
Answer to Question 1

Answer: B
Explanation: B) Social networks give you a bit more flexibility when it comes to responding to these requests. One option is to simply ignore or delete the request. Of course, if you do know a person, ignoring a request could create an uncomfortable situation, so you will need to decide each case based on your relationship with the requester.

Answer to Question 2

Answer: Customers who make a claim or request an adjustment tend to be emotionally involved, so the indirect approach is usually the better choice when you are denying such a request. Your delicate task as a writer is to avoid accepting responsibility for the unfortunate situation and yet avoid blaming or accusing the customer. To steer clear of these pitfalls, pay special attention to the tone of your letter. Demonstrate that you understand and have considered the complaint carefully, and then rationally explain why you are refusing the request. Close on a respectful and action-oriented note. Always be sure to respond quickly. With so many instantaneous media choices at their disposal, some angry consumers will take their complaints public if they don't hear back from you within a few days or even a few hours.



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
 

Did you know?

Earwax has antimicrobial properties that reduce the viability of bacteria and fungus in the human ear.

Did you know?

Green tea is able to stop the scent of garlic or onion from causing bad breath.

Did you know?

Children of people with alcoholism are more inclined to drink alcohol or use hard drugs. In fact, they are 400 times more likely to use hard drugs than those who do not have a family history of alcohol addiction.

Did you know?

Though the United States has largely rejected the metric system, it is used for currency, as in 100 pennies = 1 dollar. Previously, the British currency system was used, with measurements such as 12 pence to the shilling, and 20 shillings to the pound.

Did you know?

According to the Migraine Research Foundation, migraines are the third most prevalent illness in the world. Women are most affected (18%), followed by children of both sexes (10%), and men (6%).

For a complete list of videos, visit our video library