Which of the following negative employment messages can sometimes ...

[student77]

Which of the following negative employment messages can sometimes be handled by simply ignoring the issue?
 
  A) Request for recommendations
  B) Refusing social networking recommendation requests
  C) Rejecting job applicants
  D) Giving negative performance reviews
  E) Terminating employment

Question 2

Discuss how to best address the needs of the customer when denying a claim or request for an adjustment.
 
  What will be an ideal response?

[Dnite]

Answer to Question 1

Answer: B
Explanation: B) Social networks give you a bit more flexibility when it comes to responding to these requests. One option is to simply ignore or delete the request. Of course, if you do know a person, ignoring a request could create an uncomfortable situation, so you will need to decide each case based on your relationship with the requester.

Answer to Question 2

Answer: Customers who make a claim or request an adjustment tend to be emotionally involved, so the indirect approach is usually the better choice when you are denying such a request. Your delicate task as a writer is to avoid accepting responsibility for the unfortunate situation and yet avoid blaming or accusing the customer. To steer clear of these pitfalls, pay special attention to the tone of your letter. Demonstrate that you understand and have considered the complaint carefully, and then rationally explain why you are refusing the request. Close on a respectful and action-oriented note. Always be sure to respond quickly. With so many instantaneous media choices at their disposal, some angry consumers will take their complaints public if they don't hear back from you within a few days or even a few hours.