This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: When writing a direct format bad news message, reasons for the decision or news should always be ... (Read 114 times)

Mr. Wonderful

  • Hero Member
  • *****
  • Posts: 866
on: Jun 23, 2018
When writing a direct format bad news message, reasons for the decision or news should always be provided.
 
  Indicate whether the statement is true or false.

Question 2

Which of the following is true of including an apology in a message?
 
  A) Apologizing is the same as admitting mistake.
  B) Apologizing could have significant legal consequences.
  C) Apologizing allows the writer to express sympathy without accepting blame.
  D) Apologies should always be made when expressing negative news.
  E) Apologies should only be used when a long-term business relationship needs to be salvaged.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

karmakat49

  • Sr. Member
  • ****
  • Posts: 369
Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: FALSE
Explanation: If you want to preserve a long-standing relationship with an important customer, a detailed explanation could well be worth the extra effort such a message would require. However, you will encounter some situations in which explaining negative news is neither appropriate nor helpful, such as when the reasons are confidential, excessively complicated, or irrelevant to the reader.

Answer to Question 2

Answer: C
Explanation: C) The best general advice in the event of a mistake or accident is to immediately and sincerely express sympathy and offer help, if appropriate, without admitting guilt; then seek the advice of your company's lawyers before elaborating. A straightforward, sincere apology can go a long way toward healing wounds and rebuilding relationships.


Mr. Wonderful

  • Hero Member
  • *****
  • Posts: 866
Reply #2 on: Jun 23, 2018
Correct answers!


karmakat49

  • Sr. Member
  • ****
  • Posts: 369
Reply #3 on: Jun 23, 2018
Great! Please up vote :D


« previous next »
 

Did you know?

ACTH levels are normally highest in the early morning (between 6 and 8 A.M.) and lowest in the evening (between 6 and 11 P.M.). Therefore, a doctor who suspects abnormal levels looks for low ACTH in the morning and high ACTH in the evening.

Did you know?

Once thought to have neurofibromatosis, Joseph Merrick (also known as "the elephant man") is now, in retrospect, thought by clinical experts to have had Proteus syndrome. This endocrine disease causes continued and abnormal growth of the bones, muscles, skin, and so on and can become completely debilitating with severe deformities occurring anywhere on the body.

Did you know?

Essential fatty acids have been shown to be effective against ulcers, asthma, dental cavities, and skin disorders such as acne.

Did you know?

For pediatric patients, intravenous fluids are the most commonly cited products involved in medication errors that are reported to the USP.

Did you know?

Illicit drug use costs the United States approximately $181 billion every year.

A biological profile from the bony remains of an individual may be preferable to a DNA profile for a A biological profile from the bony remains of an individual may be preferable to a DNA profile for a
A direct injection diesel engine injects the fuel directly into the combustion chamber. Many ... A direct injection diesel engine injects the fuel directly into the combustion chamber. Many ...
Typical wiring diagram of a V-6 distributorless (direct fire) ignition system. Typical wiring diagram of a V-6 distributorless (direct fire) ignition system.
Dorsiflexion of the foot with direct pressure to bottom of foot with the thumbs. Dorsiflexion of the foot with direct pressure to bottom of foot with the thumbs.
Prove the following arguments using the two-column format. Prove the following arguments using the two-column format.
Field Triage Decision Scheme Field Triage Decision Scheme
Video: Body plan of euglena Animation

For a complete list of videos, visit our video library