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Author Question: When writing a direct format bad news message, reasons for the decision or news should always be ... (Read 155 times)

Mr. Wonderful

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on: Jun 23, 2018
When writing a direct format bad news message, reasons for the decision or news should always be provided.
 
  Indicate whether the statement is true or false.

Question 2

Which of the following is true of including an apology in a message?
 
  A) Apologizing is the same as admitting mistake.
  B) Apologizing could have significant legal consequences.
  C) Apologizing allows the writer to express sympathy without accepting blame.
  D) Apologies should always be made when expressing negative news.
  E) Apologies should only be used when a long-term business relationship needs to be salvaged.


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karmakat49

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Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: FALSE
Explanation: If you want to preserve a long-standing relationship with an important customer, a detailed explanation could well be worth the extra effort such a message would require. However, you will encounter some situations in which explaining negative news is neither appropriate nor helpful, such as when the reasons are confidential, excessively complicated, or irrelevant to the reader.

Answer to Question 2

Answer: C
Explanation: C) The best general advice in the event of a mistake or accident is to immediately and sincerely express sympathy and offer help, if appropriate, without admitting guilt; then seek the advice of your company's lawyers before elaborating. A straightforward, sincere apology can go a long way toward healing wounds and rebuilding relationships.


Mr. Wonderful

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Reply #2 on: Jun 23, 2018
Correct answers!


karmakat49

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Reply #3 on: Jun 23, 2018
Great! Please up vote :D


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