Author Question: When delivering negative news using the direct approach, what does the message open with? A) ... (Read 102 times)

Deast7027 · **on:** Jun 23, 2018

When delivering negative news using the direct approach, what does the message open with?

A) Neutral buffer
B) Bad news
C) Reasons for the decision
D) Plan of action
E) Positive statement aimed at maintaining a good relationship

Question 2

When delivering negative news using the direct approach, how should the message end?

A) With a positive statement aimed at maintaining a good relationship with the audience
B) With a reminder of the bad news
C) With advice on how to prevent negative issues from arising in the future
D) With a neutral close
E) With a plan of action

firehawk60 · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

Answer: B
Explanation: B) A negative message using the direct approach opens with the bad news, proceeds to the reasons for the situation or decision, offers any additional information that may help the audience, and ends with a positive statement aimed at maintaining a good relationship with the audience.

Answer to Question 2

Answer: A
Explanation: A) A negative message using the direct approach opens with the bad news, proceeds to the reasons for the situation or decision, offers any additional information that may help the audience, and ends with a positive statement aimed at maintaining a good relationship with the audience.