« previous next »

Author Question: When using the indirect approach to deliver negative news, what does the message open with? A) ... (Read 101 times)

ericka1

  • Hero Member
  • *****
  • Posts: 544
on: Jun 23, 2018
When using the indirect approach to deliver negative news, what does the message open with?
 
  A) Neutral buffer
  B) Bad news
  C) Reasons for the decision
  D) Plan of action
  E) Positive statement aimed at maintaining a good relationship

Question 2

When delivering bad news to employees, which of the following would be the most appropriate channel of delivery?
 
  A) Social networking site
  B) Email
  C) In person
  D) Via telephone
  E) Formal written documents


djpooyouma

  • Sr. Member
  • ****
  • Posts: 325
Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: A
Explanation: A) The indirect approach opens with a buffer then builds up the reasons behind the bad news before presenting the bad news itself.

Answer to Question 2

Answer: C
Explanation: C) Selecting the right combination of medium and channel is critical. For instance, experts advise that bad news for employees be delivered in person whenever possible, both to show respect for the employees and to give them an opportunity to ask questions.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

More than 2,500 barbiturates have been synthesized. At the height of their popularity, about 50 were marketed for human use.

Did you know?

Every flu season is different, and even healthy people can get extremely sick from the flu, as well as spread it to others. The flu season can begin as early as October and last as late as May. Every person over six months of age should get an annual flu vaccine. The vaccine cannot cause you to get influenza, but in some seasons, may not be completely able to prevent you from acquiring influenza due to changes in causative viruses. The viruses in the flu shot are killed—there is no way they can give you the flu. Minor side effects include soreness, redness, or swelling where the shot was given. It is possible to develop a slight fever, and body aches, but these are simply signs that the body is responding to the vaccine and making itself ready to fight off the influenza virus should you come in contact with it.

Did you know?

Today, nearly 8 out of 10 pregnant women living with HIV (about 1.1 million), receive antiretrovirals.

Did you know?

Over time, chronic hepatitis B virus and hepatitis C virus infections can progress to advanced liver disease, liver failure, and hepatocellular carcinoma. Unlike other forms, more than 80% of hepatitis C infections become chronic and lead to liver disease. When combined with hepatitis B, hepatitis C now accounts for 75% percent of all cases of liver disease around the world. Liver failure caused by hepatitis C is now leading cause of liver transplants in the United States.

Did you know?

Complications of influenza include: bacterial pneumonia, ear and sinus infections, dehydration, and worsening of chronic conditions such as asthma, congestive heart failure, or diabetes.

The experimental approach used by Masui and Markert to identify cyclin and cyclin-dependent kinase ( The experimental approach used by Masui and Markert to identify cyclin and cyclin-dependent kinase (
Negative feedback as a mechanism by which homeostatic control systems operate. Negative feedback as a mechanism by which homeostatic control systems operate.
Left coronary artery (only seen if auricle is open) Left coronary artery (only seen if auricle is open)
Negative and positive feedback loops Negative and positive feedback loops
Positive and Negative Reinforcement Positive and Negative Reinforcement
Negative reciprocal Negative reciprocal
Video: Chemical Equilibrium between N2O4 (colorless gas) and NO2 (brown gas)

For a complete list of videos, visit our video library