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Author Question: When using the indirect approach to deliver negative news, what does the message open with? A) ... (Read 79 times)

ericka1

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on: Jun 23, 2018
When using the indirect approach to deliver negative news, what does the message open with?
 
  A) Neutral buffer
  B) Bad news
  C) Reasons for the decision
  D) Plan of action
  E) Positive statement aimed at maintaining a good relationship

Question 2

When delivering bad news to employees, which of the following would be the most appropriate channel of delivery?
 
  A) Social networking site
  B) Email
  C) In person
  D) Via telephone
  E) Formal written documents


djpooyouma

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Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: A
Explanation: A) The indirect approach opens with a buffer then builds up the reasons behind the bad news before presenting the bad news itself.

Answer to Question 2

Answer: C
Explanation: C) Selecting the right combination of medium and channel is critical. For instance, experts advise that bad news for employees be delivered in person whenever possible, both to show respect for the employees and to give them an opportunity to ask questions.


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