Author Question: Which of the following should be included in the body of your routine message when making claims or ... (Read 37 times)

CharlieWard · **on:** Jun 23, 2018

Which of the following should be included in the body of your routine message when making claims or requesting action?

A) An expression of your anger and frustration
B) A warning to the reader of the consequences of inaction
C) An apology for the inconvenience caused
D) A request specific action
E) Complete and specific explanation of the details

Question 2

When making claims or requesting adjustments, which of the following would be the most effective?

A) Warn the reader of the consequences of inaction.
B) Apologize for the inconvenience caused.
C) Clearly convey your anger and frustration.
D) Be professional, no matter how angry or frustrated you are.
E) Use the indirect approach.

jaykayy05 · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

Answer: E
Explanation: E) In the body of a request making a claim or requesting adjustments, you should give a complete, specific explanation of the details; provide any information an adjuster would need to verify your complaint.

Answer to Question 2

Answer: D
Explanation: D) If you're dissatisfied with a company's product or service, you can opt to make a claim or request an adjustment. In either case, it's important to maintain a professional tone in all your communication, no matter how angry or frustrated you are. Keeping your cool will help you get the situation resolved sooner.