This topic contains a solution. Click here to go to the answer

Author Question: Which of the following should be included in the body of your routine message when making claims or ... (Read 106 times)

CharlieWard

  • Hero Member
  • *****
  • Posts: 578
Which of the following should be included in the body of your routine message when making claims or requesting action?
 
  A) An expression of your anger and frustration
  B) A warning to the reader of the consequences of inaction
  C) An apology for the inconvenience caused
  D) A request specific action
  E) Complete and specific explanation of the details

Question 2

When making claims or requesting adjustments, which of the following would be the most effective?
 
  A) Warn the reader of the consequences of inaction.
  B) Apologize for the inconvenience caused.
  C) Clearly convey your anger and frustration.
  D) Be professional, no matter how angry or frustrated you are.
  E) Use the indirect approach.



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

jaykayy05

  • Sr. Member
  • ****
  • Posts: 329
Answer to Question 1

Answer: E
Explanation: E) In the body of a request making a claim or requesting adjustments, you should give a complete, specific explanation of the details; provide any information an adjuster would need to verify your complaint.

Answer to Question 2

Answer: D
Explanation: D) If you're dissatisfied with a company's product or service, you can opt to make a claim or request an adjustment. In either case, it's important to maintain a professional tone in all your communication, no matter how angry or frustrated you are. Keeping your cool will help you get the situation resolved sooner.




CharlieWard

  • Member
  • Posts: 578
Reply 2 on: Jun 23, 2018
Thanks for the timely response, appreciate it


adf223

  • Member
  • Posts: 304
Reply 3 on: Yesterday
Wow, this really help

 

Did you know?

During pregnancy, a woman is more likely to experience bleeding gums and nosebleeds caused by hormonal changes that increase blood flow to the mouth and nose.

Did you know?

People who have myopia, or nearsightedness, are not able to see objects at a distance but only up close. It occurs when the cornea is either curved too steeply, the eye is too long, or both. This condition is progressive and worsens with time. More than 100 million people in the United States are nearsighted, but only 20% of those are born with the condition. Diet, eye exercise, drug therapy, and corrective lenses can all help manage nearsightedness.

Did you know?

This year, an estimated 1.4 million Americans will have a new or recurrent heart attack.

Did you know?

The average office desk has 400 times more bacteria on it than a toilet.

Did you know?

Many supplement containers do not even contain what their labels say. There are many documented reports of products containing much less, or more, that what is listed on their labels. They may also contain undisclosed prescription drugs and even contaminants.

For a complete list of videos, visit our video library