This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Which of the following is a good use of instant messaging in the workplace? A) Presence awareness ... (Read 45 times)

HudsonKB16

  • Hero Member
  • *****
  • Posts: 535
on: Jun 23, 2018
Which of the following is a good use of instant messaging in the workplace?
 
  A) Presence awareness
  B) Customer service
  C) Security
  D) Crisis management
  E) Process monitoring

Question 2

Emoticons should be added to email messages that contain bad news in order to soften the blow of the message.
 
  Indicate whether the statement is true or false.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

choc0chan

  • Sr. Member
  • ****
  • Posts: 362
Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: A
Explanation: A) Business-grade IM systems offer a range of capabilities, including basic chat, presence awareness (the ability to quickly see which people are at their desks and available to IM), remote display of documents, video capabilities, remote control of other computers, automated newsfeeds from blogs and websites, and automated bot (derived from the word robot) capabilities in which a computer can carry on simple conversations. Text messaging has a number of applications in business as well, including marketing (alerting customers about new sale prices, for example), customer service (such as airline flight status, package tracking, and appointment reminders), security (for example, authenticating mobile banking transactions), crisis management (such as updating all employees working at a disaster scene), and process monitoring (alerting computer technicians to system failures, for example).

Answer to Question 2

Answer: FALSE
Explanation: Avoid emoticons for all types of external communication and for formal internal communication, and avoid those bright yellow graphical emoticons (and particularly animated emoticons) in all business communication.


HudsonKB16

  • Hero Member
  • *****
  • Posts: 535
Reply #2 on: Jun 23, 2018
Thank you


choc0chan

  • Sr. Member
  • ****
  • Posts: 362
Reply #3 on: Jun 23, 2018
No problemo


« previous next »
 

Did you know?

If all the neurons in the human body were lined up, they would stretch more than 600 miles.

Did you know?

During pregnancy, a woman is more likely to experience bleeding gums and nosebleeds caused by hormonal changes that increase blood flow to the mouth and nose.

Did you know?

Drugs are in development that may cure asthma and hay fever once and for all. They target leukotrienes, which are known to cause tightening of the air passages in the lungs and increase mucus productions in nasal passages.

Did you know?

Excessive alcohol use costs the country approximately $235 billion every year.

Did you know?

It is widely believed that giving a daily oral dose of aspirin to heart attack patients improves their chances of survival because the aspirin blocks the formation of new blood clots.

What makes tea so good What makes tea so good
When teenagers live in single-parent homes, a good relationship with grandparents is related to ... When teenagers live in single-parent homes, a good relationship with grandparents is related to ...
Oatmeal and other whole grain cereals are good sources of carbohydrates to start your morning off Oatmeal and other whole grain cereals are good sources of carbohydrates to start your morning off
Vegetable oils are good sources of essential fatty acids Vegetable oils are good sources of essential fatty acids
Almonds and other nuts are also good sources of protein Almonds and other nuts are also good sources of protein
Carrots are a good source of vitamin A Carrots are a good source of vitamin A
Video: Ventilation - phases and driving forces

For a complete list of videos, visit our video library