This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Which of the following is a good use of instant messaging in the workplace? A) Presence awareness ... (Read 43 times)

HudsonKB16

  • Hero Member
  • *****
  • Posts: 535
on: Jun 23, 2018
Which of the following is a good use of instant messaging in the workplace?
 
  A) Presence awareness
  B) Customer service
  C) Security
  D) Crisis management
  E) Process monitoring

Question 2

Emoticons should be added to email messages that contain bad news in order to soften the blow of the message.
 
  Indicate whether the statement is true or false.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

choc0chan

  • Sr. Member
  • ****
  • Posts: 362
Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: A
Explanation: A) Business-grade IM systems offer a range of capabilities, including basic chat, presence awareness (the ability to quickly see which people are at their desks and available to IM), remote display of documents, video capabilities, remote control of other computers, automated newsfeeds from blogs and websites, and automated bot (derived from the word robot) capabilities in which a computer can carry on simple conversations. Text messaging has a number of applications in business as well, including marketing (alerting customers about new sale prices, for example), customer service (such as airline flight status, package tracking, and appointment reminders), security (for example, authenticating mobile banking transactions), crisis management (such as updating all employees working at a disaster scene), and process monitoring (alerting computer technicians to system failures, for example).

Answer to Question 2

Answer: FALSE
Explanation: Avoid emoticons for all types of external communication and for formal internal communication, and avoid those bright yellow graphical emoticons (and particularly animated emoticons) in all business communication.


HudsonKB16

  • Hero Member
  • *****
  • Posts: 535
Reply #2 on: Jun 23, 2018
Thank you


choc0chan

  • Sr. Member
  • ****
  • Posts: 362
Reply #3 on: Jun 23, 2018
No problemo


« previous next »
 

Did you know?

The strongest synthetic topical retinoid drug available, tazarotene, is used to treat sun-damaged skin, acne, and psoriasis.

Did you know?

Nearly all drugs pass into human breast milk. How often a drug is taken influences the amount of drug that will pass into the milk. Medications taken 30 to 60 minutes before breastfeeding are likely to be at peak blood levels when the baby is nursing.

Did you know?

Nitroglycerin is used to alleviate various heart-related conditions, and it is also the chief component of dynamite (but mixed in a solid clay base to stabilize it).

Did you know?

Every flu season is different, and even healthy people can get extremely sick from the flu, as well as spread it to others. The flu season can begin as early as October and last as late as May. Every person over six months of age should get an annual flu vaccine. The vaccine cannot cause you to get influenza, but in some seasons, may not be completely able to prevent you from acquiring influenza due to changes in causative viruses. The viruses in the flu shot are killed—there is no way they can give you the flu. Minor side effects include soreness, redness, or swelling where the shot was given. It is possible to develop a slight fever, and body aches, but these are simply signs that the body is responding to the vaccine and making itself ready to fight off the influenza virus should you come in contact with it.

Did you know?

Asthma attacks and symptoms usually get started by specific triggers (such as viruses, allergies, gases, and air particles). You should talk to your doctor about these triggers and find ways to avoid or get rid of them.

Blood-typing and cross-reactions: The blood type depends on the presence of surface antigens (agglut Blood-typing and cross-reactions: The blood type depends on the presence of surface antigens (agglut
Urinary tract infection. A UTI is characterized by fever, lumbar or abdominal pain, and pain or burn Urinary tract infection. A UTI is characterized by fever, lumbar or abdominal pain, and pain or burn
Inflammation. Inflammation is characterized by the presence of swelling, redness, heat, and pain. Sw Inflammation. Inflammation is characterized by the presence of swelling, redness, heat, and pain. Sw
Blood typing and cross-reactions. The blood type depends on the presence of surface antigens ... Blood typing and cross-reactions. The blood type depends on the presence of surface antigens ...
A good posture for practicing meditation is seated in a chair with the back upright and in ... A good posture for practicing meditation is seated in a chair with the back upright and in ...
potatoes as a very good source of vitamin B6 potatoes as a very good source of vitamin B6
Video: Membrane transport proteins - pores, gated channels and pumps

For a complete list of videos, visit our video library