This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: To avoid being accused of defamation, you should A) refuse to communicate with unhappy clients. ... (Read 32 times)

Kthamas

  • Hero Member
  • *****
  • Posts: 546
on: Jun 23, 2018
To avoid being accused of defamation, you should
 
  A) refuse to communicate with unhappy clients.
  B) make it clear to disgruntled customers that you refuse to be intimidated.
  C) avoid any kind of behavior that could be considered abusive.
  D) frequently refer to company policy.
  E) frequently use hedge words such as company policy and appears.

Question 2

Your communication goals should include ________ if you're sending bad news about transactions.
 
  A) modifying the customer's expectations
  B) changing your plan for resolving the situation
  C) ignoring any damage to the business relationship
  D) pinpointing what the customer did wrong
  E) refusing to acknowledge the customers concerns


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

jliusyl

  • Sr. Member
  • ****
  • Posts: 328
Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: C
Explanation: C) From time to time, you will be involved in situations in which you just want to tell the other person off. Outrageous things may happen, and people will try your patience, but no matter what you must never give in to temptation and call a person names or speak abusively. That opens both you and your company up to being accused of defamation.

Answer to Question 2

Answer: A
Explanation: A) When you send bad news about transactions, you have three goals: modify the customer's expectations, explain how you plan to fix the problem, and repair whatever damage has been done to the business relationship.


Kthamas

  • Hero Member
  • *****
  • Posts: 546
Reply #2 on: Jun 23, 2018
Correct answers!


jliusyl

  • Sr. Member
  • ****
  • Posts: 328
Reply #3 on: Jun 23, 2018
Great! Please up vote :D


« previous next »
 

Did you know?

There are 60,000 miles of blood vessels in every adult human.

Did you know?

According to the CDC, approximately 31.7% of the U.S. population has high low-density lipoprotein (LDL) or "bad cholesterol" levels.

Did you know?

Medication errors are more common among seriously ill patients than with those with minor conditions.

Did you know?

Blastomycosis is often misdiagnosed, resulting in tragic outcomes. It is caused by a fungus living in moist soil, in wooded areas of the United States and Canada. If inhaled, the fungus can cause mild breathing problems that may worsen and cause serious illness and even death.

Did you know?

The word drug comes from the Dutch word droog (meaning "dry"). For centuries, most drugs came from dried plants, hence the name.

Reindeer standing on snow to avoid blood-sucking insects. Reindeer standing on snow to avoid blood-sucking insects.
Avoid Stretching Injuries Avoid Stretching Injuries
a) Shift your weight at the end of your reach. b) Avoid overreaching. a) Shift your weight at the end of your reach. b) Avoid overreaching.
How is this worker trying to avoid becoming a depersonalized unit in a bureaucratic-economic ... How is this worker trying to avoid becoming a depersonalized unit in a bureaucratic-economic ...
A network allows all modules to communicate with other modules. A network allows all modules to communicate with other modules.
Locate the fuel-pump relay and remove by using a puller if necessary. Try to avoid rocking or ... Locate the fuel-pump relay and remove by using a puller if necessary. Try to avoid rocking or ...
Video: What is Cholesterols? Introduction to Lipoproteins

For a complete list of videos, visit our video library