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Author Question: Rewrite the following negative message using positive words rather than negative ones: Since you ... (Read 114 times)

maegan_martin

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on: Jun 23, 2018
Rewrite the following negative message using positive words rather than negative ones: Since you failed to send payment, we cannot ship your order.
 
  What will be an ideal response?

Question 2

You can help establish the right tone in a negative message by using positive words rather than negative, counterproductive ones.
 
  Indicate whether the statement is true or false.


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LP

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Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: By sending payment promptly, you can receive your order within 5 business days.

Answer to Question 2

Answer: TRUE
Explanation: Taking a negative or accusatory tone accomplishes nothing and makes your recipient feel worse than is necessary. You want your tone to be as positive as possible without being unrealistic or condescending.


maegan_martin

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Reply #2 on: Jun 23, 2018
Correct answers!


LP

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Reply #3 on: Jun 23, 2018
Great! Please up vote :D


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