This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: The categories of routine replies and positive messages include all of the following except A) ... (Read 225 times)

james

  • Hero Member
  • *****
  • Posts: 573
on: Jun 23, 2018
The categories of routine replies and positive messages include all of the following except
 
  A) answering requests for information and action.
  B) granting claims and adjustments.
  C) refusing applicants' rsums.
  D) sending goodwill messages.
  E) providing recommendations.

Question 2

Most routine informative messages have a ________ tone.
 
  A) positive
  B) relational
  C) neutral
  D) dogmatic
  E) negative


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

stillxalice

  • Sr. Member
  • ****
  • Posts: 339
Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: C
Explanation: C) Routine and positive messages fall into six main categories: requests for information, claim grants and requests for adjustment, recommendations, routine information, good-news announcements, and goodwill messages.

Answer to Question 2

Answer: C
Explanation: C) Most routine communications are neutral; that is, they stimulate neither a positive nor a negative response from readers.


james

  • Member
  • Posts: 573
Reply 2 on: Jun 23, 2018
YES! Correct, THANKS for helping me on my review

alexanderhamilton

  • Member
  • Posts: 334
Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

« previous next »
 

Did you know?

Asthma cases in Americans are about 75% higher today than they were in 1980.

Did you know?

Common abbreviations that cause medication errors include U (unit), mg (milligram), QD (every day), SC (subcutaneous), TIW (three times per week), D/C (discharge or discontinue), HS (at bedtime or "hours of sleep"), cc (cubic centimeters), and AU (each ear).

Did you know?

Women are two-thirds more likely than men to develop irritable bowel syndrome. This may be attributable to hormonal changes related to their menstrual cycles.

Did you know?

Giardia is one of the most common intestinal parasites worldwide, and infects up to 20% of the world population, mostly in poorer countries with inadequate sanitation. Infections are most common in children, though chronic Giardia is more common in adults.

Did you know?

Street names for barbiturates include reds, red devils, yellow jackets, blue heavens, Christmas trees, and rainbows. They are commonly referred to as downers.

Categories of Mammalian Thermal Receptors Categories of Mammalian Thermal Receptors
Nonverbal communications convey strong, powerful messages that may be negative or positive. Nonverbal communications convey strong, powerful messages that may be negative or positive.
A positive feedback loop. A positive feedback loop.
When the exhaust is lean, the PCM applies a positive current into the pump cell. When the exhaust is lean, the PCM applies a positive current into the pump cell.
There Are Six Categories of Nutrients There Are Six Categories of Nutrients
An overview of the various categories of repetitive DNA An overview of the various categories of repetitive DNA
Video: How does asthma work?And How do you treat asthma?

For a complete list of videos, visit our video library