This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: The categories of routine replies and positive messages include all of the following except A) ... (Read 234 times)

james

  • Hero Member
  • *****
  • Posts: 573
on: Jun 23, 2018
The categories of routine replies and positive messages include all of the following except
 
  A) answering requests for information and action.
  B) granting claims and adjustments.
  C) refusing applicants' rsums.
  D) sending goodwill messages.
  E) providing recommendations.

Question 2

Most routine informative messages have a ________ tone.
 
  A) positive
  B) relational
  C) neutral
  D) dogmatic
  E) negative


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

stillxalice

  • Sr. Member
  • ****
  • Posts: 339
Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: C
Explanation: C) Routine and positive messages fall into six main categories: requests for information, claim grants and requests for adjustment, recommendations, routine information, good-news announcements, and goodwill messages.

Answer to Question 2

Answer: C
Explanation: C) Most routine communications are neutral; that is, they stimulate neither a positive nor a negative response from readers.


james

  • Member
  • Posts: 573
Reply 2 on: Jun 23, 2018
Excellent

nyrave

  • Member
  • Posts: 344
Reply 3 on: Yesterday
Wow, this really help

« previous next »
 

Did you know?

In most climates, 8 to 10 glasses of water per day is recommended for adults. The best indicator for adequate fluid intake is frequent, clear urination.

Did you know?

Atropine, along with scopolamine and hyoscyamine, is found in the Datura stramonium plant, which gives hallucinogenic effects and is also known as locoweed.

Did you know?

The U.S. Preventive Services Task Force recommends that all women age 65 years of age or older should be screened with bone densitometry.

Did you know?

Most childhood vaccines are 90–99% effective in preventing disease. Side effects are rarely serious.

Did you know?

According to research, pregnant women tend to eat more if carrying a baby boy. Male fetuses may secrete a chemical that stimulates their mothers to step up her energy intake.

Multiple crossovers can include more than two chromatids Multiple crossovers can include more than two chromatids
Key anatomical features of Homo habilis include reduced facial size, a parabolic palate, and some br Key anatomical features of Homo habilis include reduced facial size, a parabolic palate, and some br
Smith and Snell’s Five Religious Categories Smith and Snell’s Five Religious Categories
The tools necessary to adjust the valves on an engine with adjustable rocker arms include basic hand ... The tools necessary to adjust the valves on an engine with adjustable rocker arms include basic hand ...
Bulk flow by positive pressure (pressure Bulk flow by positive pressure (pressure
Typical Startup Cost Categories Typical Startup Cost Categories
Video: Digestive System Animation

For a complete list of videos, visit our video library