This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: The categories of routine replies and positive messages include all of the following except A) ... (Read 181 times)

james

  • Hero Member
  • *****
  • Posts: 573
on: Jun 23, 2018
The categories of routine replies and positive messages include all of the following except
 
  A) answering requests for information and action.
  B) granting claims and adjustments.
  C) refusing applicants' rsums.
  D) sending goodwill messages.
  E) providing recommendations.

Question 2

Most routine informative messages have a ________ tone.
 
  A) positive
  B) relational
  C) neutral
  D) dogmatic
  E) negative


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

stillxalice

  • Sr. Member
  • ****
  • Posts: 339
Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: C
Explanation: C) Routine and positive messages fall into six main categories: requests for information, claim grants and requests for adjustment, recommendations, routine information, good-news announcements, and goodwill messages.

Answer to Question 2

Answer: C
Explanation: C) Most routine communications are neutral; that is, they stimulate neither a positive nor a negative response from readers.


james

  • Member
  • Posts: 573
Reply 2 on: Jun 23, 2018
Wow, this really help

xthemafja

  • Member
  • Posts: 348
Reply 3 on: Yesterday
Excellent

« previous next »
 

Did you know?

Although not all of the following muscle groups are commonly used, intramuscular injections may be given into the abdominals, biceps, calves, deltoids, gluteals, laterals, pectorals, quadriceps, trapezoids, and triceps.

Did you know?

Illness; diuretics; laxative abuse; hot weather; exercise; sweating; caffeine; alcoholic beverages; starvation diets; inadequate carbohydrate consumption; and diets high in protein, salt, or fiber can cause people to become dehydrated.

Did you know?

More than 34,000 trademarked medication names and more than 10,000 generic medication names are in use in the United States.

Did you know?

Chronic marijuana use can damage the white blood cells and reduce the immune system's ability to respond to disease by as much as 40%. Without a strong immune system, the body is vulnerable to all kinds of degenerative and infectious diseases.

Did you know?

According to animal studies, the typical American diet is damaging to the liver and may result in allergies, low energy, digestive problems, and a lack of ability to detoxify harmful substances.

Gram-positive and Gram-negative bacteria. Gram-positive and Gram-negative bacteria.
Gram positive S. pyogenes bacteria in chains. Gram positive S. pyogenes bacteria in chains.
The cell wall of a Gram-positive bacterium, S. aureus The cell wall of a Gram-positive bacterium, S. aureus
Answer the following short answer, please show your steps and include the formulas used Answer the following short answer, please show your steps and include the formulas used
Categories and Examples of Hormones Categories and Examples of Hormones
Video: Egg and Sperm Formations in Animals Animation

For a complete list of videos, visit our video library