Author Question: When you're writing to acknowledge a customer's order, include a ________ to assure the customer ... (Read 84 times)

stock · **on:** Jun 23, 2018

When you're writing to acknowledge a customer's order, include a ________ to assure the customer that he/she has made good purchase.

A) resale comment
B) discount coupon
C) price list for other products
D) self-addressed stamped envelope
E) copy of a press release

Question 2

When you're writing a routine reply to a positive message, your readers will generally be ________ what you have to say; therefore, you can use the ________ with a routine reply or positive message.

A) interested in; direct approach
B) resistant to; indirect approach
C) skeptical of; direct approach
D) in tune with; indirect approach
E) oblivious to; direct approach

meryzewe · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

Answer: A
Explanation: A) Including favorable comments when corresponding with customers (often known as resale) can build customer relationships.

Answer to Question 2

Answer: A
Explanation: A) Because readers will generally be interested in what you have to say, you can use the direct approach with most routine replies and positive messages.