Which of the following events does not require service recovery? ...

[erika]

Which of the following events does not require service recovery?
 
  A. A patient being left in an exam room for an extended period of time
  B. A patient being skipped in line of appointment time
  C. A patient missing his appointment because he arrived too late
  D. A patient not being notified of physician illness and needing to reschedule

Question 2

Telephone logs may be used to help track abuses of the business telephone with personal calls.
 
  Indicate whether the statement is true or false

[Laurenleakan]

Answer to Question 1

C.A patient missing hisappointment because he arrived too late

Answer to Question 2

True

[erika]

Thanks for the timely response, appreciate it

[bassamabas]

YES! Correct, THANKS for helping me on my review