The question, Mrs. Dow, would you please describe your symptoms ...

[K@]

The question, Mrs. Dow, would you please describe your symptoms is an example of:
 
  A) an open-ended question.
  B) a close-ended question.
  C) a reflection statement.
  D) a feedback statement.

Question 2

Which telephone system eliminates the need for patients to be on hold?
 
  A) Direct telephone lines
  B) Speaker phones
  C) Conference calls
  D) Call forwarding

[14vl19]

Answer to Question 1

A

Answer to Question 2

A

[K@]

Excellent

[tkempin]

Thanks for the timely response, appreciate it