Author Question: The question, Mrs. Dow, would you please describe your symptoms is an example of: A) an ... (Read 60 times)

K@ · **on:** Jun 25, 2018

The question, Mrs. Dow, would you please describe your symptoms is an example of:

A) an open-ended question.
B) a close-ended question.
C) a reflection statement.
D) a feedback statement.

Question 2

Which telephone system eliminates the need for patients to be on hold?

A) Direct telephone lines
B) Speaker phones
C) Conference calls
D) Call forwarding