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Author Question: A phone screening manual is sometimes called a(n) _____ manual. A) priority B) authorization C) ... (Read 189 times)

kellyjaisingh

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on: Jun 25, 2018
A phone screening manual is sometimes called a(n) _____ manual.
 A) priority
  B) authorization
  C) triage
  D) employee

Question 2

When answering a telephone call, you should not:
 A) remain expressionless
  B) identify yourself
  C) repeat back to the caller any information you record
  D) let the caller know when they may expect a response


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allisonblackmore

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Reply #1 on: Jun 25, 2018
Answer to Question 1

C

Answer to Question 2

A


kellyjaisingh

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Reply 2 on: Jun 25, 2018
Thanks for the timely response, appreciate it

rleezy04

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Reply 3 on: Yesterday
Excellent

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