A phone screening manual is sometimes called a(n) _____ manual. ...

[kellyjaisingh]

A phone screening manual is sometimes called a(n) _____ manual.
 A) priority
  B) authorization
  C) triage
  D) employee

Question 2

When answering a telephone call, you should not:
 A) remain expressionless
  B) identify yourself
  C) repeat back to the caller any information you record
  D) let the caller know when they may expect a response

[allisonblackmore]

Answer to Question 1

C

Answer to Question 2

A

[kellyjaisingh]

Excellent

[chereeb]

Thanks for the timely response, appreciate it